Frequently Asked Questions

General Questions

What does RoofAssist do for roofing Companies?

RoofAssist empowers roofing companies with expert RVAs who tackle anything you delegate -from daily admin, scheduling, CRM, accounting and client calls to high-level strategic support, driving growth with ease.

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How can a virtual assistant help my roofing business?

They’re not your average virtual assistant -they’re Roofing Virtual Assistants (RVAs), experts in streamlining roofing administrative and operation tasks, often improving them. Every minute you spend on these tasks costs your company money and pulls you away from being out in the field, limits growth, vision, or just doing what you love.

Are RoofAssist RVAs really roofing industry experts?

Yes! RoofAssist RVAs have 3-15 years of roofing expertise, with 95% being bilingual (English/Spanish), backed by rigorous vetting and, testing to deliver top-notch support for your business.

Is RoofAssist only for Roofing companies?

Absolutely! We’re passionate about roofing -it’s what we know best. RoofAssist is a rare find, focusing solely on roofing companies and related work like siding, gutters, windows. Unlike others who target multiple industries and use roofing marketing to ‘catch you’, we’re truly dedicated to this niche!

Pricing & Plans

How much does RoofAssist cost?

RoofAssist offers competitive, affordable plans with RVAs at three levels: Essential, Specialist and Pro. Compared to standard VAs or in-house employees, our rates deliver exceptional value with 3 - 15 years of roofing expertise, bilingual support, and top-tier service. 

See a detailed cost comparison.   🚀 Launch rates end 5/22/2025!

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How can a virtual assistant help my roofing business?

They’re not your average virtual assistant -they’re Roofing Virtual Assistants (RVAs), experts in streamlining roofing administrative and operation tasks, often improving them. Every minute you spend on these tasks costs your company money and pulls you away from being out in the field, limits growth, vision, or just doing what you love.

Is it more expensive to hire RVAs than in-house staff?

RVAs are a revolutionary, innovative way to run your roofing business! Benefits significantly outweigh the cons—average clients save $40,000 a year in base costs alone, not including the time and energy spent on meetings, events, or office politics.

What's included in the premium plans?

RoofAssist’s premium plans include bundled hourly and custom expert support, offering advanced administrative, operational, and strategic assistance, weekly check-ins, hour roll-overs, free hours trial (new clients), priority storm support, access to roofing tools, re-posting and promoting your business, and more…see all perks.

What happens if I need more hours than my plan includes?

You can easily purchase extra hours at your current rate through our payment portal.

No worries -we’re here to help! Contact your RVA or our team to assess your needs, and we’ll find the best solution, whether it’s upgrading to a plan with a lower hourly rate, using rolled-over hours if available, or offering a special rate tailored to your needs.

How do the FREE hours work?

New clients FREE hours of service to test an RVA tier of your choice -a one-time offer applied to your first month’s plan. See details

Service Details

Do RoofAssist RVAs speak both English and Spanish?

Sì!, an impressive 95% of RoofAssist RVAs are fluent in English and Spanish, and all are US-based, ensuring seamless communication with clients, subcontractors, and vendors.

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How does RoofAssist handle communication with my team?

RoofAssist RVAs communicate however you prefer -using your tools like email, phone, virtual meetings, messenger, or our SharePoint -to ensure optimal, timely communication that makes your life and business easier, plus weekly check-ins to keep your team aligned

Can RoofAssist help with roofing software like Eagleview and Service Titan?

Of course! Your software needs are part of RoofAssist’s matching process.

And, while not all RVAs know every tool, our team offers a wide array of skills and software expertise -like JobNimbus, Acculynx, CompanyCam, SalesRabbit and many more. With RoofAssist, you get a whole team’s support!

How does RoofAssist support roofing companies after storms?

RoofAssist provides priority support pre- and post-storm, helping with prep, customer communication, and supplier coordination, plus post-storm assistance during peak demand (e.g. hurricanes, hail, storms). Terms apply--

How does RoofAssist support my roofing business with project-based work?

Not all businesses need a plan -RoofAssist offers project-based with special pricing for one-time needs (e.g. Project management of new software, QuickBooks setup/cleanup, Inventory set-up, SOP creation). Contact Us for a Custom Quote!

How does RoofAssist ensure RVAs stay up to date on roofing trends?

We’re in the roofing industry -not multi-industry like the majority of VA services -so RoofAssist RVAs stay current through ongoing training, industry events, our affiliations and access to roofing-specific resources, ensuring they bring the latest insights to your business.

Onboarding & Support

How do I get started with RoofAssist?

Schedule a FREE 30-minute Solution Session or complete our comprehensive  questionnaire for a FREE custom quote.

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Will I have a dedicated virtual assistant?

Yes, RoofAssist matches you with a dedicated Roofing Virtual Assistant (RVA) tailored to your business needs, ensuring personalized support for your roofing tasks.

Depending on your requirements, other RVAs may collaborate with your RVA or handle specific tasks to ensure consistency, high-quality outcomes, and an uninterrupted workflow.

What if I'm not satisfied with my RVA?

RoofAssist stands by our 100% Satisfaction Commitment! We’ll look at why the match wasn’t right, quickly find a better-suited RVA, and can arrange virtual meetings for you to meet other RVAs, ensuring your needs are met.

How can I contact RoofAssist for support?

Reach out to RoofAssist anytime via phone at (336) 396-1RVA or email our support team -our team is here to help! For urgent needs, 8/12 and 12 plans include priority support.

What kind of support does RoofAssist offer during onboarding?

Onboarding is a key step in working with an RVA—it ensures smooth integration into your business by setting up systems, establishing communication expectations, defining success metrics, and creating timelines. We estimate a minimum of 1-1/2 hour virtual session, though complex needs may require more time, while simpler setups can be handled faster via our SharePoint or your preferred method.